Chase customers' money vanishes from some bank accounts
A social media paychex customer service kicked up late Saturday and Sunday as Chase banking customers panicked when it seemed as if money suddenly vanished from their bank accounts.
Some consumers who expected to be paid Friday via direct deposit claimed during the weekend Twitterstorm that they still had not seen the money yet.
Oddly enough, some other consumers reported on social media that they were spotting an extra $2,500 or so in their Chase bank accounts — money that didn't belong to them.
Chase's response Sunday on Twitter was: "We know some customers (are) reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances."
Carlene Lule, a spokesperson for JPMorgan Chase, said the technical issue delayed the bank for several hours from posting updated information that consumers could see online or via their mobile app.
"There’s nothing consumers need to do," Lule said Monday. "As always, customers can email or call us if they see transactions on their accounts they don’t recognize."
Chase, the country's largest bank, did not give any specific details relating the the glitch, leaving many wondering just what did happen.
More: Chase checking account balance off? Bank says 'technical issue' was to blame
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While this incident may be a short-lived snag, consumers cannot afford to be too complacent these days when it comes to bank security.
The coronavirus pandemic has made Americans increasingly reliant on handling their bank accounts online and via mobile apps. We're using mobile apps for everything from cashing checks to transferring money to someone else to splitting a check at dinner or paying a bill.
During many coronavirus-related, "stay-at-home" orders, many bank branches didn't allow walk-up traffic and were available to customers only by appointment. So mobile banking is a welcome alternative and may continue to be for quite some time.
Mobile banking is attracting many novice customers now, too, and they might not be familiar with some scams.
"Studies of U.S. financial data indicate a 50% surge in mobile banking since the beginning of 2020," according to an FBI alert about cyber-crime.
Yet the FBI is warning that we've got to watch out for:
Fake banking apps
Bad actors are designing apps that impersonate the real apps of real banks. The goal is to trick you into entering your login credentials.
"These apps provide an error message after the attempted login," the FBI warned.
The fake app later will use smartphone permission requests to obtain and bypass security codes texted to users.
"U.S. security research organizations report that in 2018, nearly 65,000 fake apps were detected on major app stores, making this one of the fastest growing sectors of smartphone-based fraud," the FBI said.
Hackers are out to steal your banking credentials through sophisticated phishing attacks as chase bank lost check people work from home during the COVID-19 pandemic.
And there may be more money to steal as Economic Impact Payments began steadily arriving in bank accounts since Chase bank lost check. Even jobless benefits can become a target because they have provided a flow of cash when state benefits are combined with a $600 extra weekly payment from the federal chase bank lost check seeing fraudsters trying to take advantage of the fear and uncertainty surrounding the pandemic," said Paul Benda, senior vice president of risk and cybersecurity policy at the American Bankers Association.
Benda would expect phishing attempts designed to harvest bank account information to heat up further, if Congress approves a second round of stimulus checks.
"Anytime there's a lot of money flowing from one place to another the fraudsters try to intercept it," he said.
In general, con artists might attempt to send you an email claiming that a bank rejected depositing your stimulus payment, and the email could suggest that you need to click on this link to fix the problem.
If you click on the link, of course, you're possibly downloading malware or being directed to a malicious website.
If you go to one of these fake sites and input your account number and password, the criminal has it now and can log in chase bank lost check the legitimate site.
Phishing campaigns in the past have even spoofed the login pages of some Canadian banks. Phony sites could trick customers into entering a username and password to help a criminal access a bank account and steal money from it.
Banks and others are trying to detect fraud early on, as well.
In 2018, banks stopped $22.3 billion in fraud attempts, according to the American Bankers Association’s 2019 Deposit Account Fraud Survey report. The industry group said banks’ prevention measures stopped nearly $9 out of every $10 of attempted fraud.
Even so, it's up to the consumer to be skeptical and try to spot any trouble. Sometimes, you need to pay extra attention to your bank statements, especially when fraudulent activity is seeing an uptick.
Consumers need to use a two-factor authentication when they access banking via an app to secure accounts against compromise, the FBI said.
Don't act in haste if you get an email that seems to be alerting you to trouble. The con artists will always engineer a way to make you act quickly before you might suspect fraud.
So a phishing email might suggest that it's urgent that you act now if you want to avoid being locked out of your bank account. Again, don't click on any links or call any phone numbers listed in that email. Call your bank directly to see if there is a problem.
And review your bank statements regularly.
Bank of America, for example, has sent notices in the past month to some of its customers that stressed that it's the customer's responsibility to examine their statements "carefully and promptly." Customers need to raise questions about any errors with electronic transactions or withdrawals.
"You are in the best position to discover errors and unauthorized transactions on your account."
According to federal regulations, customers must notify banks in writing of suspected problems or unauthorized transactions within specific time frames in order to be fully protected against losses. You'd need to check your deposit agreement for a specific time to report problems.
When it comes to errors involving your debit card or other electronic transactions such as a direct deposit, under the law you must dispute an error within 60 days of the first bank statement that shows the error.
"You may raise the dispute either in writing or orally, but the bank can ask that you send a written confirmation of the dispute within 10 days of an oral dispute. It may be a good idea to submit a dispute in writing so that you have a record of it," according to the National Consumer Law Center.
Scams, no doubt, will keep spreading in light of all the stress that consumers face in the COVID-19 era. Increasingly, you've got to keep an eye on your bank account too.
Contact Susan Tompor at [email protected] Follow her on Twitter @tompor. Read more on business and sign up for our business newsletter.
5 Steps to Take If Your Checkbook or Debit Card is Stolen
If your checkbook or debit card has been stolen or lost, it is important to act quickly so you will not be held liable for any money that is fraudulently taken from your accounts.
Here are the five things you need to do if your checkbook or wallet is stolen.
1. Call Your Bank and Freeze Your Account
First, call your bank and put a freeze on your account. Generally, a freeze will last as long as you are searching for the missing debit card or checkbook and find it, or until you notify the bank that they are permanently lost. This will temporarily stop all checks and debit transactions from going through in your account.
As a result, you may have transactions that you have actually made not go through, such as a check for rent or a recent purchase you made as a result of the freeze. Worth noting: This is different from putting a stop payment on just one check.
2. Gather Information About Your Transactions
Gather up information such as old statements, your checkbook ledger, or a printout of your recent transactions and recent receipts to take with you to the bank. These items will help you and your customer service representative decide which items to allow to clear.
The sooner you gather these items, the more quickly you can choose which transactions are safe for the bank to let through. This is an important step since it will allow you to continue to pay bills and make necessary purchases.
3. Close Your Current account
Visit your bank to close your account and to open a new one. Be prepared to spend some time at the bank to do this. The customer service representative will sit down with you and make a list of items that you will allow to clear your old account. This will include the items that you have gathered above.
They will then open a new account for you. This is the best way to stop any fraudulent activity when your debit card or checkbook has been lost or stolen.
4. File a Police Report
You also need to file a police report. This is only necessary if you are sure that the checkbook or debit card was stolen. If you just misplaced the checkbook, and you are closing the account as a preventative measure, skip this step.
However, a police report is necessary if you end up dealing with identity theft. It should not take too long to file the report, but you can use the same report if for example, your wallet was stolen and you need to protect your credit cards, as well.
5. Deal With Automatic Debits and Deposits
You need to make a list on any automatic drafts or deposits that involve this account. You will need to update any direct debits, direct deposits, or outstanding payments associated with this account.
You should do this as quickly as possible since it can take a few days to update your account information. You may also have automatic transfers, and your customer service representative can help you decide if you need to close and reopen your savings account, too.
- You will need to follow similar steps if your credit cards are stolen. It is important to contact each bank as quickly as possible.
- The sooner you report the lost or stolen checkbook, the better. The bank will usually reverse all of charges if you report the theft before an unauthorized transaction has taken place. Additionally, the sooner you report it and freeze your account, the lower your chances of losing money due to fraudulent activity.
- Continue to watch for debit card transactions that you did not authorize. Remember, debit and credit card numbers are often stolen with skimmers. The transactions can happen all over the country while you still have your card on you. Many banks will allow you to check pending transactions and you may be able to stop the transaction before it happens. Remember, it's always a good idea to monitor your accounts daily.
Updated by Rachel Morgan Cautero.
What to do if you can't find your credit card
Losing a credit card happens to the best of us. But if you act fast and contact your card issuer as soon as possible, you won't have to pay for any charges made without your authorization and can get a replacement card quickly. Legally, you cannot be held responsible for any charges made after your card is reported missing.
Here's what you can do:
How to report a lost credit card
Your credit card issuer is the first place you should turn if you discover that one of your cards has disappeared.
- Contact your card issuer to speak to a representative. Find your issuer's phone number from your credit card statements or, if they have a web-chat feature on their website, connect with a representative over chat. This step is necessary to close your card account and secure a replacement credit card.
- Consider locking the card. The card issuer may allow you to lock or replace your card in their app or by logging in to your online card account. This step ensures that your credit card won't be usable if someone finds it but can be reopened if you find it.
- Confirm any recent charges. The representative is likely to read through your recent charges to identify which are legitimate. Honesty matters: Reporting any legitimate charges as unauthorized would constitute fraud and violate the terms of your card agreement.
Per federal regulation, your responsibility is limited to $50 if your card is lost or stolen when you provide adequate notice to your credit card issuer. Still, to keep from being held responsible for any unauthorized charges, be sure to reach out to your card issuer as soon as you notice your card has gone missing.
How do I replace a lost credit card?
When you report your card as lost or stolen to the issuer's representative, they will arrange for a new card to be sent to you. Most times, you'll receive a replacement in 3-5 business days but this time frame can vary depending on your bank or credit issuer. Although it can depend on your issuer, this is usually the process of how to get a new credit card.
You may not always be given the option to expedite the replacement process: it takes time for the new card to be printed with your personal information. Once you receive your replacement:
- Update any linked accounts. If your old card number was saved with merchants for recurring charges-such as streaming subscriptions or utility bills -- you will need to provide those merchants with your new card information.
- Check your next statement closely. When you receive your next card statement, look closely at any unauthorized charges made around the time your old card was lost. Report these unauthorized charges to your card issuer as soon as possible to limit your liability.
- Safeguard your new credit card information. Follow privacy best practices with your new card: Sign the back of the card, don't write the card number down and only use the card with merchants you trust.
Does a lost credit card affect your credit score?
Replacing a credit card won't affect your credit score. Even if you get a new card with a new 16-digit number, the card account and the age of that account remain the same for the purpose of credit reporting.
Still, if one of your cards goes missing, there are a few prudent steps you can take after reporting the lost card to ensure your credit isn't negatively affected:
- Be sure you pay what you owe on the old card
Replacing a credit card doesn't zero out what you owe. Even if the card is no longer active, you'll still be liable for the charges you incurred when the card was in your possession.
- Monitor and protect your identity
One smart step if you're concerned about the risk of identity theft is to place a freeze on your credit profile with one of the credit reporting bureaus. You only need to place the freeze with one of three bureaus as the others will be automatically notified.
- Check your credit report closely
You are entitled to one free credit report annually from each of the three credit reporting agencies. Consider staggering these reports in the months after your card is lost or stolen so you can watch for any unauthorized activity.
What to do if you find your missing credit card
If you find your missing credit card, you can contact the card issuer at the number on the back of the card to let them know you've found it. Depending on timing, they may instruct you to destroy and dispose of the card and begin using the replacement card that they've arranged to be sent to your address.
What is identity theft?
Identity theft happens when a criminal gets your personal information and tries to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes—all using your identity. Identity theft can damage your credit, leave you with unwanted bills and require a lot of time and frustration to clean up.
How do thieves steal an identity?
Identity theft can start when someone gets and misuses your personal information such as your name and Social Security number, credit card number or other financial account information.
The thieves might use a variety of methods to steal your information, including:
- Skimming: Stealing credit/debit card numbers by using a special device on ATMs or when processing a purchase
- Phishing: Pretending to be a financial institution or other company and sending email or pop-up messages to get you to reveal your personal information
- Pretexting: Pretending to be you when they call financial institutions, phone companies and other sources to get additional information
- Redirecting your mail: Filling out a change-of-address form to have your billing statements sent to an address they choose
- Old-fashioned stealing: Snatching wallets and purses, mail (including bank and credit card statements), pre-approved credit offers, new checks or tax information; they can even steal a company’s personnel records or enlist employees who have access to your information
- Dumpster diving: Rummaging through trash looking for bills or other paper with your personal information on it
How can I find out if my identity was stolen?
Check your accounts and bank statements each month, and your credit report at least once a year for transactions and accounts you don't recognize. Then act quickly to limit the damage.
What should I do if my identity is stolen?
Notify all your banks and financial companies as soon as you realize your identity has been stolen or an account is at risk. If you bank with us, call us immediately. We'll work with you to help correct any unauthorized transactions in your Chase accounts, fix any incorrect information we’ve sent to the credit reporting agencies and help protect you from any future identity theft or account fraud.
We also urge you to take these steps immediately:
- Download our free Chase Identity Theft Kit (PDF).
- Call the fraud departments of all 3 credit reporting agencies. Ask them to place a fraud alert on your file. This alert tells creditors to call you before they open any new accounts in your name.
- File a report with your local police. Even if the police can't catch the identity thief, having a police report can help you clear up your credit records later on.
- File a complaint with the Federal Trade Commission (FTC). Trained counselors staff the FTC's identity theft hotline toll-free at 1-877-IDTHEFT (1-877-438-4338). Or you can file a complaint by going to www.ftc.gov/idtheft.
- Fill out the Identity Theft Affidavit (PDF), which will help you when you tell other companies an identity thief has opened a new account in your name.
You can also check out these resources for more tips and information:
Requirements for Requesting Credit Card Documentation
We realize you may be a victim of credit card identity theft and would like details from a credit card application or account business records. Before we can send you specific details from any application or business record, we’re required by the FACT Act of 2003 and our own identity protection policies to obtain the following information from you:
- A legible copy of a government-issued ID. We can accept a state-issued driver's license, a military ID, a state ID card or a passport.
- A signed and completed Identity Theft Report or Identity Theft Fraud and Forgery Declaration form.
For your convenience, you can:
- Complete the Identity Theft Report online at the website of the Federal Trade Commission (FTC) at identitytheft.gov.
- Call 1-877-IDTHEFT (1-877-438-4338) to request the FTC Identity Theft Report.
- Obtain an Identity Theft Fraud and Forgery Declaration form from your Chase branch or from any financial institution.
- A written request for a copy of the application that includes a summary of all relevant information about the identity theft.
- Third-party documentation, if applicable. Examples include approved Power of Attorney (POA), Conservator, Guardian, Trustee or Executor paperwork.
All written requests must be sent by First Class mail to:
Chase Card Services
ATTN: FACT Act Request
PO Box 15941
Wilmington, DE 19885-9918
What can I do to prevent identity theft?
Here are a number of ways to protect your assets and good name:
- Don't give out financial information such as checking account and credit card numbers—and especially your Social Security number—on the phone unless you made the call and you know the person or organization you're dealing with. Don't give that information to any stranger, even someone claiming to be from Chase.
- Don't print your driver's license, phone or Social Security number on your checks.
- Report lost or stolen checks immediately. We’ll block payment on the check numbers involved. Also, look over new checks to make sure none of them have been stolen in transit.
- Store your new and canceled checks in a safe place.
- Tell us right away about any suspicious phone inquiries you get, such as callers asking for your account information so they can "verify a statement" or "award a prize." Don’t give out any personal or account information.
- Keep your personal identification numbers (PINs) for your Chase bank lost check and credit cards safe, and don't write your PIN on the card itself, or store it in the same place you store your card. You should also guard your ATM and credit card receipts (and take care to destroy them before you throw them out). Thieves can use them to access your accounts.
- Make sure to create secure PINs chase bank lost check passwords. Don't use birth dates, parts of your Social Security or driver's license numbers, your address or your spouse’s or children's names, for example. Someone trying to steal your identity probably has some or all of this information.
- If you get financial offers in the mail you're not interested in, tear them up or shred them before throwing them away so thieves can't use them to steal your identity. Destroy any other financial papers, such as bank statements or invoices, before getting rid of them.
- Don't put outgoing mail in or chase bank lost check your mailbox. Drop it into a US Postal Service collection box. Thieves could use your mail to steal your identity.
- If you don’t get one or more of your regular bills in the mail, call each company to find out why. A thief could have filed a false change-of-address notice to send your mail to another address.
- If your bills include suspicious items, such as charges you don’t recognize, don't ignore them. Instead, investigate them immediately.
Periodically contact the major credit reporting agencies to get and review your file and make sure your information is correct. You can request a free annual credit report from each of the 3 national credit reporting agencies, whether or not you suspect any unauthorized activity on your account, by going to www.AnnualCreditReport.com or calling 1-877-FACTACT (1-877-322-8228). Or you can request a report by directly contacting each of the agencies below. They can also tell you about setting up fraud alerts and security freezes:
You may also want to look at these resources to get more tips and information:
What do I do if I get a phone call about my account?
Never give out personal or financial information such as your checking account, credit card and Social Security chase bank lost check over the phone unless you made the call or you know the person or organization you’re dealing with.
We won’t ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account.
Be careful when you get a phone call from someone who:
- Threatens to close or suspend your account if you don’t tell them your personal information
- Tells you your account has been attacked and then asks you to tell them your account or personal information
- Requires you to give any personal information, such as your user name, password or account number
- Asks you to confirm, verify or update your account, credit card or billing information
Please contact us immediately if chase bank lost check believe you’ve given out any personal information over the phone. To report a suspicious phone call or potentially fraudulent activity, please follow the instructions on this page.
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