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Capital one credit card contact us

capital one credit card contact us

Browse available job openings at Capital One - US. You're tenacious and driven, so the last place you want to work is some boring bank. Same. Customer Service: · (800) 695-5500. Apply For A Credit Card · (888) 263-4582. Auto Refinance Applications · (888) 754-4371. Capital One Merchant. Capital One Customer Service · 1680 Capital One Dr McLean, VA 22102-3491 · Primary Contact Tim Erxleben Director of Operations 1680.

: Capital one credit card contact us

Capital one credit card contact us

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Capital One Customer Service

Capital One is one of the 10 largest banks in the US based on deposits and is ranked #145 on the Fortune 500, serving approximately 45 million customer accounts.

1680 Capital One Dr
McLean, VA 22102-3491

Phone Contacts

Main: (703) 720-2500
Toll Free: (800) 227-4825
International: (804) 934-2001

Email Contacts

[email protected] (for phishing, etc.)

Social Media Contacts


Executive Contacts

Primary Contact
Tim Erxleben
Director of Operations
1680 Capital One Dr
McLean, VA 22102-3491
[email protected]

Secondary Contact
Sanjiv Yajnik
President, Financial Services
1680 Capital One Dr
McLean, VA 22102-3491
[email protected]

Kleber Santos
President, Retail & Direct Bank
1680 Capital One Dr
McLean, VA 22102-3491
[email protected]

Chief Executive
Richard D. Fairbank
1680 Capital One Dr
McLean, VA 22102-3491
(703) 720-1000
[email protected]

Last updated: September 13, 2021.


Enjoy more benefits than ever.Enjoy more benefits than ever.

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Account Alerts

Delivery of alerts may be delayed for various reasons including technology failures and capacity limitations.

Adding An Authorized User

All correspondence, including credit cards, statements, and notifications will be sent to the name and address on file for the primary cardmember. The primary cardmember is responsible for repaying all balances on this account. Authorized users will have the same account number and charging privileges as the primary cardmember but will not be financially responsible. Chase provides account information to the credit reporting agencies for all account users. This information could impact an authorized user’s credit score. When you tell us to add a user to your account, you’re confirming that you have a relationship with the person or people whose name(s), address(es), and date(s) of birth you’ve told us, that all their information is correct, and that you have their consent to add them. If Chase determines you’ve given us fraudulent name, address, or date of birth information or did not have such consent, Chase can close this account.

Adding An Employee Card

If any employees are allowed to use the account, they will be authorized users and will have equal charging privileges unless individual spending limits are established for them. You, as the Authorizing Officer, together with the company are responsible for any use of the account by you, an authorized user or anyone else permitted to use the account. You, together with the company, are responsible for repaying all balances on the account. All correspondence, including statements and notifications, will be sent to you as the Authorizing Officer. By requesting to add an employee cardholder to the account, you represent all information provided is accurate and is for persons with which the company has a relationship. You also represent that the company has permission to provide the employee information to Chase and to add the employee as a cardholder. If Chase determines any information provided is fraudulent, Chase has the right to close the account.


The Southwest Rapid Rewards® Credit Card is brought to you by Southwest Airlines® and Chase. Southwest Airlines is responsible for the redemption of Rapid Rewards points toward benefits and services. The number of points needed for a particular Southwest flight is set by Southwest and will vary depending on destination, time, day of travel, demand, fare type, point redemption rate, and other factors, and are subject to change at any time until the booking is confirmed. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. All Rapid Rewards rules and regulations apply and can be found at opens Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Rapid Rewards Members do not acquire property rights in accrued points.

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Contact Capital One customer service

Resolver can help you send your complaints to Capital One. It’s quick, easy and totally free.

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A completely free service recommended by Martin Lewis, founder of Why MSE rates us.

Resolver is not affiliated to, linked with or otherwise endorsed by Capital One.

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How to complain about Capital One customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

General Complaints

PO Box 5281



Phone number: 03444 812 812

Please check with your phone provider if you are unsure about how much a call will cost.

Email Capital One

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
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  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Capital One.

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Contact Capital One Customer Service

Capital One Phone Numbers and Emails

Toll-Free Number:

  • (800) 228-3001

    Credit Card Rewards

Customer Service:

  • (800) 695-5500

    Apply For A Credit Card

  • (888) 263-4582

    Auto Refinance Applications

  • (888) 754-4371

    Capital One Merchant Services

  • (800) 228-3001

    Credit Card Rewards

  • (888) 464-0727

    Existing Customers

  • (800) 946-0332

    Existing Customers

  • (888) 810-4013

    For Non-Branch Account

  • (800) 655-2265

    For Retail Branch Banking Accounts

  • (800) 227-4825

    For servicing of existing accounts only

  • (888) 464-7868

    Interactive Phone Services

  • (804) 476-3030

    International Collect

  • (804) 476-3040

    International Collect

  • (800) 689-1789

    New And Used Financing Applications

  • (800) 289-1992

    New Customers

  • (877) 442-3764

    Online Banking Assistance

  • (804) 934-2001

    Outside The Us

  • (800) 926-1000

    Personal Loans

  • (804) 967-1000

    Report A Lost Or Stolen Atm/debit Card

  • (877) 357-5659

    Report Death Of A Cardholder

  • (800) 219-7931

    Secured Card

  • (844) 887-7275

    Small Business Banking

  • (888) 755-2172

    Small Business Banking

  • (800) 867-0904

    Small Business Credit Card

  • (877) 383-4802

Fraud Protection:

  • (800) 427-9428
  • (800) 239-7054


  • (888) 817-2970

    Opt out of marketing solicitations

Capital One Emails:


Subpoena Questions

Jobs/ Career

More phone numbers and emailsLess phone numbers and emails

Capital One Contact Information

Corporate Office Address:

Capital One

1680 Capital One Drive


United States

Other Info (opening hours):

Other Location:

2 Bethesda METRO Center,

Bethesda, MD 20814

8020 Towers Crescent Dr,

Vienna, VA 22182

Mailing Address:

DMCA Agent

15000 Capital One Drive

Richmond, VA 23238

Edit Business Info

Capital One Rating Based on 667 Reviews

Rating details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers


All 1.8K Capital One reviews

Summary of Capital One Customer Service Calls


05:50 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Capital One Customer Service?

Payments and Charges Question:

  • “Do you get charges on my account”
  • “Beed Valance and payment amounted”
  • “Deposit into wrong account”

Cards Question:

  • “Credit card closure”
  • “Credit card application”
  • “Unkown use of card”

Request for Information Question:

  • “About my payment”
  • “Check on when my payment will be posted”
  • “Want to know how to use new credit cards rewards”

Account Question:

  • “My account”
  • “Account fraud”
  • “Issue I don’t know what happened says restricting account access”

Product/ Service Question:

  • “My mobile app is not working”
  • “Personal loan”
  • “Make mistakes pay car loans double”

Shipping and Delivery Question:

  • “I have not received my replacement card yet and I need it”
  • “Verificación de tarjeta de crédito mastercard”
  • “I have not received my card”

Activation/ Cancellation Question:

  • “Activate credit card”
  • “Activate my account”
  • “배송을 받고 싶지 않아 취소하고 싶어요. 보낸 사람에게 돌려주는 방법은 없나요? 제발 부탁드려요 (I want to cancel because I don't want to receive the delivery. Is there any way to return it to the sender? Please pl”

Employment Question:

  • “Quote for payoff”
  • “Trying to pay off loan”
  • “Payoff”

Return/ Replace Question:

  • “Change address”
  • “To change Auto pay”
  • “Replacement card”

Website/ Application Question:

  • “Check up on application status”
  • “Application & changed my mind and now want permission for more information”
  • “Application Status”

Staff Question:

  • “Customer serviceJarvis”
  • “Customer service”
  • “I am unhappy with your offshore phone bank Services”

Refund Question:

  • “Refund on auto loan account”
  • “Make sure i got my refund”
  • “Gap refund check”

Other Question:

  • “Problem with acess”
  • “My auto”
  • “Dispute”


Capital One Terms of Service

To read more:

Capital One Privacy Policy

To read more:

Top Capital One Services

Customer Care, Loan, Auto Loan

Top Capital One Products

Credit Card, Account, Platinum Credit Card

Capital One Pros and Cons

Pros: Lost all my trust, Negative, I had faith in this company, Hanging up the phone, Used to like all of their services

Cons: Terrible customer service, Poorly handled, Given the runaround, Unprofessional, Inept customer service with zero empathy

Related Companies

Capital One 360, Sharebuilder, ING Direct, Chevy Chase Bank, Capital One Investing


Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize in different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.

Capital One reviews and complaints

Capital One is ranked 109 out of 778 in Banks category

Area Served

USA, Worldwide, Canada, Asia

Payment Methods


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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.


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We’re here to help

Access your credit card account online or call us anytime at 877-523-0478.

Contact us

Contact Us

Business Credit Cards from Capital on Tap

Access up to £100,000 to grow your business

Business Credit Card

1% cashback for every £1 of card spend

Cot Visa Uk With Shadobr Optimised

1% cashback for every £1 of card spend


*Applying for a card will not affect your credit score


Business Rewards Credit Card

1% cashback or 1 Avios for every £1 of card spend

Cot Visa Uk Navy With Shadow Optimised

1% cashback or 1 Avios for every £1 of card spend


*Applying for a card will not affect your credit score


**The bonus points offer is only applicable to customers for whom this is their first rewards card with Capital on Tap. Avios are issued and redeemed in accordance with the British Airways Executive Club terms and conditions.

Lent to UK Businesses

We've helped more than 120,000 businesses all over the UK

Running a business is hard. We believe that accessing funding for your business shouldn't be complicated or time-consuming. See why we've helped over 120,000 businesses get funding to grow their business.


Say goodbye to terrible fees

We don't charge any FX, ATM, or other hidden fees and, if you pay your balance in full, you won't pay any interest on your card purchases

Great rates as low as 9.9% APR

Actual rate may vary based on your business profile, representative APR of 29.9%.

Run smooth with our accounting integration

We have integrated with all top accounting software to make it easier for you to run your business. 

Get as many cards as you need to run your business

Get up to 20 supplementary credit cards for free for your employees and partners and set a spending limit for each card.

Use your Capital on Tap card with Apple Pay

You can use Apple Pay in stores wherever you see the contactless symbol, in apps and on the web. Reading this on an eligible device? Activate your card in Wallet now. 

Join our Rewards programme

Earn 1 point for every £1 of card spend. Redeem 1 point for 1p (1% cashback) or 1 Avios. £99 upfront annual fee. 10,000 bonus points that you can redeem for £100 cashback or 10,000 Avios when you spend £5,000 on your card in your first 3 months.
Sign up today!


Avios are issued and redeemed in accordance with the British Airways Executive Club terms and conditions. See

Learn why our customers love us.

We have already helped over 120,000 businesses in the UK and add a new customer every 5 minutes. See how we can help you today.

Frequently asked questions

Everything you need to know about business credit cards

The application process will be different for every credit card provider, but you can usually apply online, by phone or by visiting a branch. You will be asked to provide several details so it’s worth having the required information to hand before you start your application. These may include your business details, personal details, desired credit limit and what you are planning to use the credit card for. 

To find out what information you may need and how to apply for the Capital on Tap business credit card, read our “How to apply for a business credit card” guide. 

To apply for the Capital on Tap credit card, click here.

A business credit card works the same way as your personal credit card but instead of being issued to your personal account, it’s issued to your business account. Unlike your personal credit card, a business credit card should only be used to finance your business expenses. 

To find out more, read our “What is the difference between personal and business credit cards?” guide.

A business credit card can help you manage your cash flow - you can simply use your pre-approved credit without having to apply for finance every time you need extra funds and the cost can be spread over several months. Just remember that once your interest-free period is over, you will be charged interests if you don't pay your balance in full. 

Business credit cards are not only an easy way of keeping your business expenses separate to your personal ones but they also come with attractive rewards like cashback or loyalty scheme points on your business spend and other benefits like accounting software integration and supplementary cards for your employees. 

To read more about the benefits of having a business credit card, read our “What is the difference between personal and business credit cards?” guide.

To find out more about business rewards credit card, read our “What are rewards credit cards” guide.

No, business credit cards need to be used for legitimate business purposes like corporate travels, phone and internet bills, stock, supplies or equipment. Business expenses can be submitted to the HMRC and offer tax deductions and savings on your company tax bill.  There may be an overlap between business and personal expenses, therefore, it’s crucial that business expenses are not abused or it can make your tax return void and incur serious penalties. 

Read more about “What can you use your business credit card for” in our guides. 

A personal guarantee is a legally binding agreement that holds you responsible for paying off your credit card debt. As business credit cards are a type of unsecured finance, most providers will require a personal guarantee.



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    Life at
    Capital One

    Individually and collectively, we’re impacting millions of people and shaping the future of banking. Every day, we work alongside some of the brightest, most resilient people in the industry, each doing their part to make a difference by building strong communities and delivering truly disruptive tech.

    Learn About Our Culture

    banking for good,
    for all

    We’re committed to building a diverse and inclusive workforce. We know that it only takes one person to make an impact, and if we want to change banking for good, we need different perspectives that represent the customers we innovate for and serve every day.

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