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how do i contact amazon

The Amazon phone numbers vary depending on the location. The first option that you can use to contact Amazon is a toll-free number: (866) 216 -. Edit Your Personal Dictionary deregistering Fire phone, Deregister Your Phone device settings, Device–Contact Amazon Technical Support, Factory Reset. Weird, I didn't contact Amazon support? At first, I assumed it might be a mistake or a delayed email from the time I contacted them months.

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Description

We’re changing the way you find and play the music and podcasts you love. Listen with your Prime membership or get more with Amazon Music Unlimited.

Amazon Music included with Prime
• Access 2 million songs, ad-free
• Millions of podcast episodes
• Thousands of stations and top playlists
• Unlimited skips and offline listening
• Hands-free access with your favorite devices

Amazon Music Unlimited, all the above PLUS
• Access 75 million songs, ad-free, in the highest quality streaming audio
• 10 million podcast episodes, including Amazon Originals
• Enjoy the latest new releases
• Stream music videos, including video playlists
• 30-Day FREE trial available to new subscribers
• Hear music the way the artist intended
• Access 7 million songs in Ultra HD (up to 10X+ bitrate)
• Exclusive Ultra HD remastered albums
• Experience our fast-growing collection of spatial audio

Or listen to Amazon Music, no credit card required
• Stream free music and podcasts
• Thousands of stations
• Listen on your favorite device

Import your playlists
• Move existing playlists from other music platforms to Amazon Music in a few quick steps. Learn more at http://www.amazon.com/playlistimport

My Music
• Listen to music you’ve purchased from Amazon – MP3s or AutoRip CDs/Vinyl. Your Amazon purchases are stored for free in the Amazon cloud

Apple Watch Features
• Access your favorite music right from your wrist
• Use your Apple Watch to stream Amazon Music directly or control playback on a compatible iOS device
• Play from your library, top recommendations, or search for your favorite Artists and Albums

Visit us at
www.amazon.com/AmazonMusicUnlimited
www.amazon.com/PrimeMusic
www.facebook.com/amazonmusic
www.twitter.com/amazonmusic
www.instagram.com/amazonmusic

If you subscribe to Amazon Music Unlimited via iTunes where available, payment will be charged to your iTunes Account at confirmation of purchase and your membership will automatically renew monthly unless auto-renewal is turned off at least 24-hours before the end of the then current membership period. Your account will be charged for renewal within 24-hours before the end of each membership period at the rate of your selected plan. You can manage your subscription and turn off auto-renewal anytime by going to My Account or through iTunes. See https://www.amazon.com/gp/help/customer/display.html?nodeId=508088 for the Privacy Policy and other terms applicable to your use of Amazon Music.

Version 10.19.1

We’re improving your Amazon Music listening experience all the time. In this version, we fixed some bugs and made other improvements.

Ratings and Reviews

4.7 out of 5

1.4M Ratings

The refreshing is annoying

I really like this app but I have tried an tried to find out why every time I get a phone call or I go out of my app when I push pause on my music an go back within minutes it goes an refreshes the whole app. I’m literally in the middle of a song so what is the purpose of refreshing the app 🧐I tried to just start putting the music on an old phone I have that’s just for WiFi but even that if I’m closer to it an pause it, you can’t leave the app longer then a minute it seems without it just thinking your not coming back or something. An the other issue is it constantly takes random music that i do listen to often out of my music list. I’ll add a song to my music an sometimes a playlist too, an I’ll be listening to the song randomly later on a station that I choose an I’ll go an decide to add it to a playlist an see that it’s not even in my music. So I’ll add it again. I’ve only notice it since like I said I’ll decide to add it to a playlist an see it has the plus next to add music. But why is it constantly coming out of my music. I have checked an seen that most songs still be in a playlist but not added to my music. again not understanding these little things. But Please please fix. The little things add up to annoyance when it’s continuously acting up.

Glitchy songs

This app is great, i've been using it for a couple of years now and I love it, it has all the songs I need, and I have yet to search a song that isn't on there (I have prime unlimited). However, lately i have been coming across songs that are extremely static and/or skip around to random parts of the song. For example, when i was listening to Jump, by Van Halen, after the first 40 seconds of the song it skips to around 1:50 of the song, and continues to skip around. It's very frustrating, and makes a terrible static sound when doing so. I've found that when i listen to these songs over my Echo Dot, this problem doesn't occur, it's only when I'm using my Airpods. I've never had this problem until recently, and it's only certain songs that do this, and it's pretty consistently happening. If i restart the app it fixes the problem temporarily, but it's a hassle, not to mention the static noise is terrible and is probably making me deaf. the songs i know of at the moment are Jump-van halen, paper sun-def leppard, bringing on the heartbreak- def leppard. I've only seen this glitch when i recently got into 80's music, and it's only the certain songs. i'm not sure if there are others, but these are the ones i know of. I've seen a problem with several def leppard songs. please fix this.

Good but can be better

Good app but has a few annoying problems. They allow you to view most of your favorite music but the problem is, the unlimited music thing. You have to pay a small amount of money for hundreds of good songs. Mostly any good song is in the unlimited music part. It’s really annoying. Anyway you pay a small amount but over time how do i contact amazon becomes a lot of money. It’s really bothering wand I wish they would stop the unlimited music thingy. But even if they wanted to keep it maybe take off a chunk of songs so we can have good music.( Developers this might get you more customers!) but in truth is an okay app. I would say go ahead but be warned a lot of songs are restricted so it’s quite annoying. Me and my friends have been really bothered and have started to go to other apps. I can’t though because I have an awesome dad who is watching out for me and let’s me use this app but I’m starting to get to the point where I’d rather have no music than this app. It’s getting on my nerves. People! Be WARNED!!! It could bug you
Badly.
But it’s a good app and if you want go ahead. I just can’t express how annoying this can be.

The developer, AMZN Mobile LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
AMZN Mobile LLC

Size
247.9 MB

Category
Music

Compatibility
iPhone
Requires iOS 13.0 or later.
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Apple TV
Requires tvOS 12.0 or later.
Languages

English, French, German, Italian, Japanese, Portuguese, Spanish

Age Rating
12+ Infrequent/Mild Alcohol, Tobacco, or Drug Use or ReferencesInfrequent/Mild Mature/Suggestive ThemesInfrequent/Mild Profanity or Crude HumorInfrequent/Mild Sexual Content and Nudity

Copyright
© Copyright 2021 Amazon.com and its affiliates.

Price
Free

In-App Purchases

  1. Amazon Music Unlimited$10.99
  2. Amazon Music Unlimited$10.99
  3. Amazon Music Unlimited$10.99

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

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Источник: https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668

Amazon is launching a new gifting feature today that will allow subscribers to its Prime service to send gifts to others using only an email address or phone number — no address required.

Gift-givers have to be Amazon Prime members, the program is limited to the continental US, and it can only be used on mobile devices for the time being. And even though Amazon has built in some safeguards— the gift-giver never gets access to the recipient’s mailing address— this sounds like a bad idea that is ripe for abuse by scammers, stalkers, and those who take pleasure in the online harassment of others.

Here’s how the new feature works: Gift-giver wants to surprise recipient with a present but doesn’t know recipient’s mailing address. Gift-giver does, however, have either recipient’s email address or phone number. Gift-giver chooses the gift on his Amazon mobile app, selects the “add gift receipt for easy returns” options during check-out, and will see an option to “let the recipient provide their address.” The giver then adds the recipient’s email address or mobile number.

At this point the gift-giver’s card isn’t charged, but a hold is put on their payment card for the amount of the purchase.

Recipient then gets a notice —via either a text message or email— that there’s a present from gift-giver waiting for her. Note that if recipient doesn’t have an Amazon account, they can create one at this point. The recipient has to have an Amazon account to accept the gift, but only the giver has to be a Prime member.

The recipient can click on the notice from Amazon to reveal what the gift-giver how do i contact amazon, then she can decide whether to decline the gift, accept the gift but convert it to an Amazon gift card—the gift giver won’t be notified— or, she can just accept the gift. If the recipient accepts the gift, the giver’s payment card is charged.

If the recipient ignores the gift notification entirely, it expires within a few days, and the gift-giver gets his money back.

I asked Amazon if there was a mechanism for its members to opt out of this new service; there is not. Amazon’s stance is that if the recipient doesn’t want the gift, they can just decline it, or ignore the notification. What’s to stop a troll/harasser/stalker from sending multiple gifts to a recipient just to spam them with notifications, when the giver knows the recipient won’t accept? Technically nothing, although the recipient could notify Amazon customer service, which will decide what action to take. Such behavior would appear to violate Amazon’s community guidelines.

Not everything Amazon sells is eligible for the new gifting feature, but “millions” of items are, the company said. The eligible items include products sold by Amazon and third-party sellers on its platform.

This is a clever feature from Amazon that will theoretically drum up more members; remember, you can’t accept a gift through this process without an Amazon account. It’s well-timed, too; the holiday shopping season is approaching and we’re already hearing warnings about shipping delays and supply shortages.

But the idea of getting a gift from someone who doesn’t have your address is problematic; there may be a very good reason the recipient’s address isn’t known to the gift-giver. If someone spams your phone ashley furniture credit card bill pay your inbox with multiple gift alerts, even if you don’t accept them or decline them, it will be up to the recipient to notify Amazon of the problem. Theoretically, since Prime members register their names, addresses and a payment method with Amazon, they wouldn’t risk having their account revoked by sending fake gifts. This is hardly a foolproof method for preventing harassment, however.

Amazon says it will roll out this feature over the coming weeks.

Источник: https://www.theverge.com/2021/10/4/22704909/amazon-prime-members-send-gifts-phone-number-email-address

Attorney General James Seeks Emergency Relief to Protect Rights and Safety of Amazon Workers

AG James Seeks Court-Appointed Monitor to Implement COVID-19 Safety Precautions at Staten Island Facility, Reinstatement of Employee Fired for Raising Safety Concerns to Management  

NEW YORK – In continuing her efforts to protect workers during the coronavirus disease 2019 (COVID-19) pandemic, New York Attorney General Letitia James today filed a motion to seek a preliminary injunction to force Amazon to immediately address health and safety concerns at its warehouses that are threatening workers. The motion requests that the court appoint a monitor to oversee implementation of public health and safety measures at an Amazon facility on Staten Island that employs more than 5,000 workers and order the company to offer interim reinstatement to Christian Smalls, who was fired after he complained about deficiencies in Amazon’s COVID-19 safety practices at the beginning of the pandemic. Attorney General James took the legal action today in response to Amazon’s rollback of its already inadequate public health measures, even as a new variant threatens to cause higher rates of transmission, illness, and death.  

“Amazon and its leadership banked billions of dollars during the COVID-19 pandemic, and as the crisis rages on, the health and concerns of the workers continue to be ignored,” said Attorney General James. “Amazon must guarantee a work environment that promotes safety, transparency, and respect for its hardworking employees, not one that further endangers them. We are filing this motion today to stop Amazon from continuing its practice of valuing profits over the health and wellbeing of its workers.” 

In February 2021, Attorney General James commenced her lawsuit against Amazon over its failures to provide adequate health and safety measures for employees at the company’s New York facilities, as well as the company's retaliatory actions against multiple employees amidst the COVID-19 pandemic. In how do i contact amazon amended complaint, Attorney General James asserted that Amazon violated New York state Labor Law by failing to how do i contact amazon reasonable measures to protect workers from the spread of COVID-19 and by unlawfully firing and disciplining employees who objected to Amazon’s unsafe work conditions. In October 2021, Justice Nancy Bannon denied Amazon’s motion to dismiss the lawsuit brought by Attorney General James. 

Attorney General James opened an investigation into How do i contact amazon in March 2020 following numerous complaints about the lack of precautions taken to protect employees in Amazon facilities as New York was ravaged by COVID-19. The investigation was later broadened to examine whether Amazon unlawfully fired or disciplined employees who reported these safety concerns. At the time of these complaints, New York City was the epicenter of the pandemic in the United States, and Staten Island had the highest per capita rate of COVID-19 diagnoses in New York City.   

Attorney General James' investigation uncovered evidence showing that Amazon’s health and safety response violated state law by not providing reasonable and adequate protection to employees. Specifically, Amazon had inadequate cleaning and disinfection protocols and used productivity monitoring practices that failed to permit employees to take necessary precautions to protect themselves from the risk of COVID-19 infection, among other things. Additionally, Amazon implemented an inadequate COVID-19 tracing program that failed to consistently identify workers who came into close contact with employees who tested positive for COVID-19.  

The motion, filed today in New York County State Supreme Court, seeks the appointment of a monitor to oversee the implementation of key safety and health measures at the JFK8 fulfillment center, including: 

  • Requiring Amazon to modify productivity monitoring policies to permit time for cleaning, hygiene, and social distancing, and communicate this who shot robert f kennedy employees;
  • Requiring Amazon to adopt policies for adequate cleaning and disinfection after infected workers have been present in the facility; and
  • Requiring Amazon to institute proper COVID-19 contact tracing protocols, including identifying and notifying close contacts.

The evidence gathered through Attorney General James' investigation demonstrates that Amazon unlawfully fired and disciplined workers who reported their concerns about the company's compliance with these health and safety mandates, including Christian Smalls. Smalls raised concerns about Amazon’s response to the COVID-19 pandemic to Amazon managers, made public complaints about Amazon’s practices through the media, and submitted complaints to the Centers for Disease Control and Prevention. Amazon fired Smalls in March 2020 after he made these legally protected complaints. In today’s action, Attorney General James seeks a court order to have Christian Smalls reinstated to his prior position on an interim basis, pending the outcome of this litigation. 

“Amazon has demonstrated, over and over again, that it refuses to prioritize its employees' safety — and that is unacceptable,” said Stuart Appelbaum, president, Retail, Wholesale and Department Store Union (RWDSU). “Amazon workers have repeatedly reported their concerns about serious issues impacting their health and safety during the pandemic. But instead of addressing these concerns, Amazon has lashed out at those workers. This must stop. No worker should be subjected to unsafe conditions at work. And no worker should be retaliated against for standing up for their rights. Amazon must change its behavior; and it must be held accountable for its egregious safety record.”  

This case is being handled by Labor Bureau Deputy Bureau Chief Julie Ulmet; Civil Enforcement Section Chief Fiona Kaye; General Labor Section Chief Seth Kupferberg; and Assistant Attorneys General Jessica Agarwal, Roya Aghanori, Kristen Ferguson, Elizabeth Koo, Stephanie Milks, and Jeremy Pfetsch; with assistance from Social Justice Coordinator Francisca Montaña — all under the supervision of Labor Bureau Chief Karen Cacace. The Labor Bureau is a part of the Division for Social Justice, which is led by Chief Deputy Attorney General Meghan Faux, and is overseen by First Deputy Attorney General Jennifer Levy.   

Источник: https://ag.ny.gov/press-release/2021/attorney-general-james-seeks-emergency-relief-protect-rights-and-safety-amazon
Источник: https://www.primevideo.com/help

Amazon Statistics You Should Know: Opportunities to Make the Most of America’s Top Online Marketplace

In the world of ecommerce, Amazon is a tool that online sellers simply cannot afford to ignore.

In the 25 years since its creation, Amazon has grown to become the top ecommerce platform in the country.

Each month more than 197 million people around the world get on their devices and visit Amazon.com.

That’s more than the entire population of Russia.

In 2018, Amazon’s share of the US ecommerce market hit 49%. That’s 5% of all retail spent across the entire country.

To put things in perspective, this is more than Amazon’s top three competitors combined, with eBay coming in at 6.6%, Apple at 3.9% and Walmart at 3.7%.

Needless to say, Amazon is the leader in online sales, with no sign of slowing down anytime soon.

As we kick off 2019, many sellers are asking themselves how they can get a bigger piece of the lucrative Amazon pie.

Well, it all starts by understanding the platform’s key areas of opportunity, as well as acknowledging the issues and hurdles Amazon sellers face.

Here, we will highlight some of Amazon’s big wins from 2018, trends we are beginning to see form and things for sellers to watch out for moving forward. In the end, you will have a comprehensive understanding of the current state of the Amazon marketplace and have the tools you need to maximize your Amazon presence in the upcoming year.

10 Fascinating Amazon Statistics Sellers Need To Know in 2020

  1. 9 out of 10 consumers price check a product on Amazon. (source)
  2. 2% of Echo owners have purchased a product via Alexa. (source)
  3. Amazon sells more than 12 million products. (source)
  4. Amazon sells over 1.1 million home improvement products. (source)
  5. 95 million people have Amazon Prime memberships in the US. (source)
  6. $1.4K is the average spent by Amazon Prime members each year. (source)
  7. FBA gives sellers a 30-50% increase in sales. (source)
  8. Amazon shipped over 5 billion items worldwide in 2017. (source)
  9. More than 50% of all Amazon sales come from third-party sellers. (source)
  10. 80% of sellers also sell on other platforms outside of Amazon. (source)

A Shopping Experience Beyond Compare

In the fast-paced world of ecommerce, the way consumers shop online is always changing. Just think about how different online shopping is now than it was when Amazon launched back in 1994 – or even how different things are now than they were 10 years ago.

As consumers’ online shopping behaviors continue to change and new technology is introduced, let’s take a look at how customers are shopping on Amazon and ultimately making their purchasing decisions.

1. 9 out of 10 consumers price check a product on Amazon.

Dominating nearly half of the US ecommerce market, Amazon is one of the first places consumers turn to when searching for and comparing products.

Even after finding a product on a competitor’s website, 90% of people will head to Amazon and search for the same product.

Why? Because Amazon is known for its competitive pricing, speed-of-light shipping, and reliable customer service.

If consumers, especially those who are Amazon Prime members, can find the product they are looking for on Amazon, they are much more likely to make a purchase there than with other online retailers.

2. 2% of Echo owners have purchased a product via Alexa.

Since its release in 2015, more than 50 million Amazon Echos have been sold. But while Alexa, Echo’s voice-operated assistant, allows users to make purchases, check the current status of their Amazon orders and suggest products using nothing but their voice, very few consumers are actually making purchases this way.

Just 2%, or around 1 million, of Echo owners have actually made an Amazon purchase through their smart speaker.

It seems that while Alexa’s voice-activated functionality undoubtedly simplifies the shopping process, consumers still like to see products and view their shopping carts before following through with a purchase.

Amazon: Everything to Everybody

As the nation’s largest online marketplace, Amazon has a nearly endless variety of products to choose from.

Every day, customers search for and sift through millions of products in search of the one that will meet their needs. As Amazon’s product offering continues to grow, let’s explore how this is affecting sellers, both on- and off-line.

3. Amazon sells more than 12 million products.

“Our vision is to be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.” This is Amazon’s mission statement.

As part of its mission to help customers “discover anything they might want to buy online,” it is crucial for Amazon to sell as many different products as possible, across as many industries as possible.

In its quest to be all things to all people, Amazon has built an unbelievable catalog of more than 12 million products, books, media, wine, and services.

If you expand this to Amazon Marketplace sellers, as well, the number is closer to more than 350 million products.

This is great for Amazon but is also quite daunting for sellers. On a platform that is endlessly seeking to increase its product offerings, the competitive climate is at an all-time high.

4. Amazon sells over 1.1 million home improvement products.

For some time, the home improvement industry was believed to be immune to the dreaded “Amazon Effect.”

The spontaneous nature of many home improvement projects and comfort of having a professional help you pinpoint the perfect product continued to drive shoppers to major brick-and-mortar stores like Home Depot and Lowe’s.

However, a recent report by Jumpshot shows that Amazon has more than 80% market share across the home improvement industry, and its growth continues to outpace everyone else in the category.

Home improvement sales are a clear indication that more and more shoppers are transitioning to ecommerce, even in industries previously thought to be dominated by brick-and-mortar stores.

Getting the Prime Treatment

When Amazon Prime first launched in 2005, members paid $79 per year for free 2-day shipping on eligible purchases.

Since then, the list of benefits for Amazon Prime members has grown tremendously, including perks like early access to lightning deals, free monthly e-books, unlimited video streaming and even discounts at brick-and-mortar Whole Foods stores.

As Amazon Prime offerings have grown, its membership has grown as well.

In fact, Amazon now has more active Prime members than it does non-Prime members.

Find out how Amazon Prime is growing and impacting both consumer behavior and sales.

5. 95 million people have Amazon Prime memberships in the US.

By the end of 2018, Amazon Prime memberships had reached a staggering total of 95 million in the US alone.

This is up from 85 million in 2017, and now accounts for 59% how do i contact amazon Amazon’s total US customers.

These are customers who not only shop on Amazon, but pay a monthly fee for exclusive benefits and faster shipping.

With How do i contact amazon Prime, the platform has built a massive community of 95 million loyal Amazon shoppers.

By selling on Amazon, sellers are able to tap into this network of dedicated shoppers who are committed to making a purchase from the platform.

It is the kind of reach and access to loyal consumers that brands dream of.

6. $1.4K is spent by Amazon Prime members each year.

In 2018, Prime members spent an average of $1,400 on Amazon, whereas non-Prime members spent around $600.

That means Prime members have more than 2x the annual spend of non-Prime buyers.

If you think about it, this stat is not all that surprising. Prime members tend to be loyal Amazon shoppers, those that are already more likely to shop on Amazon on a regular basis.

But if you approach this from a psychological perspective, you can see an even more interesting reason why this stat may have come to be.

With an annual fee of more than $100 a year, many Amazon Prime members feel the need to justify their subscription.

Essentially, the more an Amazon Prime member shops on Amazon, the more they are getting out of their subscription and the less guilt they feel over the cost.

Whatever the reason, this stat is evidence of the importance to sellers of achieving Prime-eligible status.

Those who do so open themselves up to a pool of 95 million US shoppers who are much more ready to buy than the typical Amazon customer.

FBA for the W-I-N

Efficient shipping is a key component of any online business or marketplace.

Amazon has been aware of this since its inception and always hung its hat on its ability to quickly get orders to its customers.

As part of its effort to put shoppers first, Amazon continues to strive to create a better experience for its customers and get items to them even faster.

See how Amazon’s continued efforts to improve shipping impact the ways in which shoppers and sellers do business on the platform.

7. FBA gives sellers a 30-50% increase in sales.

Enrolling in FBA is shown to both increase the conversion rate of your SKUs and boost your sales.

A big part of this has to do with the Amazon Prime program.

As a general rule, online shoppers hate to pay for shipping.

Prime users receive free 2-day shipping on any Prime-eligible products, making them much more likely to buy products with that Prime check mark.

Another factor is the trust that Amazon has built up with its customers.

When a shopper sees that a product is “Shipped By Amazon” they are much more likely to purchase it than if the item was sold and shipped by a merchant they have never heard of.

The borrowed Amazon equity sellers receive through FBA is a massive advantage that cannot be overstated.

8. Amazon shipped over 5 billion items worldwide in 2017.

For most sellers, the biggest draw of FBA is that Amazon handles shipping – as well as any shipping-related customer service issues.

And for good reason. Amazon is the expert when it comes to shipping.

From its large number of nationwide warehouses to its extensive network of logistics partners and delivery drivers, Amazon has gone to great lengths to give customers the fastest and most reliable online shipping.

When it comes down to it, the average seller simply cannot match Amazon’s shipping capabilities. So why try?

Amazon has nearly perfected efficient, cost-effective shipping, and FBA gives sellers the opportunity to capitalize on that.

It cuts down on the time and resources required by sellers to handle their own shipments and orders get to customers faster. Customers are happy.

Their trust in Amazon is affirmed. And they have had a positive buying experience with the seller. Everyone wins.

Battle of the Brands

Amazon offers sellers two different ways to do business. Either as a first-party, wholesale seller or third-party, direct-to-consumer seller.

Over time, more and more businesses have opted to do business as third-party sellers.

As these third-party sellers start to take over Amazon, see how fewer wholesale and more direct-to-consumer sellers are impacting the platform.

9. More than 50% of all Amazon sales come from third-party sellers.

Third-party sellers continue to flock to Amazon, a trend that has seen upward growth for several years and does not seem to be slowing down anytime soon.

In fact, the percentage of third-party sellers on Amazon has been increasing steadily over the past 5 years, rising from 40% in 2013 to 53% at the end of 2018.

This is great news for Amazon, which brought in more than $9.3 billion in revenue from third-party sellers in the first quarter of 2018 alone thanks to FBA, commissions and other seller service fees. But what does this mean for sellers?

It means that more and more sellers are operating on Amazon as direct-to-consumer businesses, instead of handing the reins over to Amazon as first-party sellers.

This offers sellers greater control and ownership over their business but takes a toll as they struggle with poor seller service, a lack of customer data and an ever-changing marketplace.

10. 80% of sellers also sell on other platforms outside of Amazon.

No seller can overlook the incredible opportunity Amazon provides to reach a massive audience. For this reason, many sellers feel that an Amazon presence is crucial to the growth and prosperity of their business.

But it is not the only opportunity.

In fact, upwards of 80% of sellers look to other online platforms, including their own websites, to conduct ecommerce business.

The operational struggles for third-party sellers, as mentioned above, definitely account for part of the reason sellers are hesitant to limit their business solely to Amazon. But another, maybe even more important, factor is competition.

Yes, from other sellers, but also from Amazon itself.

As Amazon continues to launch more and more of its own private-label brands, third-party sellers are becoming increasingly concerned about competition from Amazon and more likely to seek out other ecommerce channels.

It is important to note that these sellers are not abandoning the platform – they are simply less likely to put all their eggs into one Amazon basket.

Executive Summary: What This Means for Amazon Sellers

Amazon is a dominating platform that is full of opportunities for sellers from just about every industry.

Here’s a recap of the major benefits we covered above:

  1. Amazon is one of the first places consumers go to compare products.
  2. Its catalog of products is ever-growing.
  3. The platform continues to steal market share from brick-and-mortar stores.
  4. Prime members are active and outspending other shoppers.
  5. Amazon offers opportunities for sellers to improve their shipping.

But Amazon is also quickly becoming a place where those looking for an easy way to make a passive income are no longer finding success.

Some of how do i contact amazon most prosperous companies have established branded products that solve real problems or provide unique selling propositions that no one else has.

Conversions and sales now have to be bought and earned, not only by high-quality products but through more creative avenues.

Here’s what you can do to boost your Amazon business in 2020:

  1. Differentiate yourself from the competition by having something unique to offer, solving a problem, improving on an existing product, etc. Find that thing you do better or differently than other sellers and put it at the forefront of your listing.
  2. Work with an Amazon consultant to optimize your listings’ titles, bullet points, descriptions, Enhanced Brand Content and keyword banks to achieve greater conversions while optimizing PPC campaigns.
  3. Develop a brand, if you have not done so already. Get a trademark, build a website and establish a brand how do i contact amazon and awareness, both on and off Amazon.
  4. Invest in marketing and promotion of your product on and off the platform. Be ready to spend real ad dollars to compete in an increasingly crowded and competitive marketplace.
  5. Invest in sophisticated seller tools, software and partnerships, like those offered by BigCommerce, to help you appear in front of customers and drive more conversions.

In the end, Amazon is like anything else in business.

It takes a well thought out strategy, creative marketing and a real investment of time, energy and resources to compete.

It is true that Amazon is no longer a quick way to make an easy buck. But for committed sellers, it can result in monumental sales and drive your business through the roof.

Источник: https://www.bigcommerce.com/blog/amazon-statistics/

Contact Amazon UK customer service

Amazon UK has decided not to accept complaints raised via Resolver.

We think this is a shame, as we are believe consumers should have many options to access support when raising their issues. However, if you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact Amazon UK directly in addition to making a Resolver case. We are sorry for the inconvenience.

Complaints about Amazon Pay, Amazon Platinum Mastercard or the way your data is handled are an exception. Amazon must reply to these.

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Resolver is not affiliated to, linked with or otherwise endorsed by Amazon UK.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Amazon UK customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

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London

EC1 A2FD

Phone number: 020 7084 7911

Please check with your phone provider if you are unsure about how much a call will cost.

Email Amazon UK

Using Resolver you can:

  • Keep all your correspondence in one place
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We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Amazon UK.

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Amazon is launching a new gifting feature today that will allow subscribers to its Prime service to send gifts to others using only an email address or phone number — no address required.

Gift-givers have to be Amazon Prime members, the program is limited to the continental US, and it can only be used on mobile devices for the time being. And even though Amazon has built in some safeguards— the gift-giver never gets access to the recipient’s mailing address— this sounds like a bad idea that is ripe for abuse by scammers, stalkers, and those who take pleasure in the online harassment of others.

Here’s how the new feature works: Gift-giver wants to surprise recipient with a present but doesn’t know recipient’s mailing address. Gift-giver does, however, have either recipient’s email address or phone number. Gift-giver chooses the gift on his Amazon mobile app, selects the “add gift receipt for easy returns” options during check-out, and will see an option to “let the recipient provide their address.” The giver then adds the recipient’s email address or mobile number.

At this point the gift-giver’s card isn’t charged, but a hold is put on their payment card for the amount of the purchase.

Recipient then gets a notice —via either a text message or email— that there’s a present from gift-giver waiting for her. Note that if recipient doesn’t have an Amazon account, they can create one at this point. The recipient has to have an Amazon account to accept the gift, but only the giver has to be a Prime member.

The recipient can click on the notice from Amazon to reveal what the gift-giver sent, then she can decide whether to decline the gift, accept the gift but convert it to an Amazon gift card—the gift giver won’t be notified— or, she can just accept the gift. If the recipient accepts the gift, the giver’s payment card is charged.

If the recipient ignores the gift notification entirely, it expires within a few days, and the gift-giver gets his money back.

I asked Amazon if there was a mechanism for its members to opt out of this new service; there is not. Amazon’s stance is that if the recipient doesn’t want the gift, they can just decline it, or ignore the notification. What’s to stop a troll/harasser/stalker from sending multiple gifts to a recipient just to spam them with notifications, when the giver knows the recipient won’t accept? Technically nothing, although the recipient could notify Amazon customer service, which will decide what action to take. Such behavior would appear to violate Amazon’s community guidelines.

Not everything Amazon sells is eligible for the new gifting feature, but “millions” of items are, the company said. The eligible items include products sold by Amazon and third-party sellers on its platform.

This is a clever feature from Amazon that will theoretically drum up more members; remember, you can’t accept a gift through this process without an Amazon account. It’s well-timed, too; the holiday shopping season is approaching and we’re already hearing warnings about shipping delays and supply shortages.

But the idea of getting a gift from someone who doesn’t have your address is problematic; there may be a very good reason the recipient’s address isn’t known to the gift-giver. If someone spams your phone or your inbox with multiple gift alerts, even if you don’t accept them or decline them, it will be up to the recipient to notify Amazon of the problem. Theoretically, since Prime members register their names, addresses and a payment method with Amazon, they wouldn’t risk having their account revoked by sending fake gifts. This is hardly a foolproof method for preventing harassment, however.

Amazon says it will roll out this feature over the coming weeks.

Источник: https://www.theverge.com/2021/10/4/22704909/amazon-prime-members-send-gifts-phone-number-email-address

Etsy, Amazon, Instagram: Easy ways to shop small online, on your phone for Small Business Saturday


When I think of Small Business Saturday, I think of the town I grew up in, where the one main street is lined with small shops for toys, clothes, skincare, art studios and, frankly, an array of real estate offices.

The intent of the named shopping day is to encourage shoppers to support local businesses in this season of shopping and giving.

Amid the heralded deals and hype for large retailers around this holiday weekend, there are so many more ways to shop small for Small Business Saturday and every other day – especially with so many online platforms that support different kinds of small businesses and entrepreneurs depending what you're looking to shop for including handmade items and more.

Check out these easy ways to shop online and support small businesses.

For the handmade touch: Etsy, Amazon Handmade

We no longer need to attend an art fair or marketplace to find crafty gifts for those we love, especially those items with a personalized touch.

Platforms like Etsy are making shopping from independent craftspeople easy through smart phone applications and online. It's easy to fall into an Etsy-rabbit hole going through customizable jewelry, home decor and more – you can find pretty much anything on Etsy – and some sellers are participating in a "Cyber Sales Event" at the end of the year with up to 60% off goods (varying by seller). 

Amazon is also finding its footing in the handmade sales space with Amazon Handmade, a part of its platform meant for creators to sell their goods. Some vendors even align with Amazon features such as Prime shipping.

"We obsess over customers and their desire for a trusted destination for handcrafted goods, which is what prompted us to start Handmade," Amazon says on its website, noting artisans from 80 countries are selling their goods on the platform.

To support just-launched businesses: Amazon Launchpad 

If you’re always on the hunt for a newly launched business to check out, Amazon’s Amazon Launchpad, which started in 2015, might be a good place to start on Small Business Saturday.

The Launchpad is meant to support new businesses as they seek to overcome challenges while launching with help like expert advice, visibility and more, also providing opportunity for shoppers to find unique items from smaller brands. 

Touting the description "big ideas from small brands," Launchpad focuses on innovation and enables "hundreds of thousands of small companies to sustain or even grow their sales during the COVID-19 pandemic," Amazon said in February while announcing grants for select participating businesses. 

For pre-loved or vintage: Check out Depop, Poshmark, Etsy

Sustainable fashion has been trendy in 2021 for a number of reasons.

While there are opportunities to visit vintage shops in person and thrift in places like Goodwill, Housing Works in New York, Buffalo Exchange among other larger organizations, there are opportunities to shop small and shop second-hand from home.

You can create a profile to shop for (or sell) vintage or pre-loved clothes on platforms such as Poshmark (which has a vintage section), Depop and Tradesy, among others.

A seller’s profile may not meet the traditional definition of “small business,” but many people are supplementing their income or fashion habits by reselling old clothes on digital platforms. And others still have opened their own, virtual stores focusing on second-hand supply often advertising on platforms such as Instagram or TikTok. 

Sellers can also offer vintage on Etsy and can take it beyond wardrobe to list items such as vintage holiday ornaments and more.

►Sustainable fashion is thriving: Here's how you can tap into ethical fashion practices

►Looking to sell? 6 apps and sites where you can safely sell just about anything

You’re scrolling anyway: Shop small on Instagram

If you’re like me, you probablyspend an impractical amount of time on Instagram – and yes, product posts are tempting as we see prices and a quick click to maneuver to make a purchase from a business’s account directly.

While it may be dangerous given the easy access for those of us who compulsively shop already, Instagram makes it easy to tap and shop for products from Posts or Reels made by small brands we know or others that we may have never heard of on the app's "Explore" page.

And, in a brand's profile, a "View Shop" button takes you directly to their shop on the platform.  

To support your favorite brands: Purchase online

While there are plenty of ways to shop on different platforms, there’s always the option to order directly from your favorite small business.

Regardless of whether shops have a brick-and-mortar location, they’re likely to have an online presence in 2021, too. So, for example, if I wanted to shop at a boutique I’ve visited in another state such as Pearls and Plaid in Old Saybrook, Connecticut, or Gypsy Moon in St. Augustine, Florida, I can easily find them online with a quick Google search to place an order.

►How small businesses: Can boost their cash flow heading into the holidays

►Trying to shop for a couple? 47 best gifts that they'll both enjoy

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Источник: https://www.usatoday.com/story/money/shopping/2021/11/25/small-business-saturday-amazon-instagram-etsy/8662446002/

Amazon Statistics You Should Know: Opportunities to Make the Most of America’s Top Online Marketplace

In the world of ecommerce, Amazon is a tool that online sellers simply cannot afford to ignore.

In the 25 years since its creation, Amazon has grown to become the top ecommerce platform in the country.

Each month more than 197 million people around the world get on their devices and visit Amazon.com.

That’s more than the entire population of Russia.

In 2018, Amazon’s share of the US ecommerce market hit 49%. That’s 5% of all retail spent across the entire country.

To put things in perspective, this is more than Amazon’s top three competitors combined, with eBay coming in at 6.6%, Apple at 3.9% and Walmart at 3.7%.

Needless to say, Amazon is the leader in online sales, with no sign of slowing down anytime soon.

As we kick off 2019, many sellers are asking themselves how they can get a bigger piece of the lucrative Amazon pie.

Well, it all starts by understanding the platform’s key areas of opportunity, as well as acknowledging the issues and hurdles Amazon sellers face.

Here, we will highlight some of Amazon’s big wins from 2018, trends we are beginning to see form and things for sellers to watch out for moving forward. In the end, you will have a comprehensive understanding of the current state of the Amazon marketplace and have the tools you need to maximize your Amazon presence in the upcoming year.

10 Fascinating Amazon Statistics Sellers Need To Know in 2020

  1. 9 out of 10 consumers price check a product on Amazon. (source)
  2. 2% of Echo owners have purchased a product via Alexa. (source)
  3. Amazon sells more than 12 million products. (source)
  4. Amazon sells over 1.1 million home improvement products. (source)
  5. 95 million people have Amazon Prime memberships in the US. (source)
  6. $1.4K is the average spent by Amazon Prime members each year. (source)
  7. FBA gives sellers a 30-50% increase in sales. (source)
  8. Amazon shipped over 5 billion items worldwide in 2017. (source)
  9. More than 50% of all Amazon sales come from third-party sellers. (source)
  10. 80% of sellers also sell on other platforms outside of Amazon. (source)

A Shopping Experience Beyond Compare

In the fast-paced world of ecommerce, the way consumers shop online is always changing. Just think about how different online shopping is now than it was when Amazon launched back in 1994 – or even how different things are now than they were 10 years ago.

As consumers’ online shopping behaviors continue to change and new technology is introduced, let’s take a look at how customers are shopping on Amazon and ultimately making their purchasing decisions.

1. 9 out of 10 consumers price check a product on Amazon.

Dominating nearly half of the US ecommerce market, Amazon is one of the first places consumers turn to when searching for and comparing products.

Even after finding a product on a competitor’s website, 90% of people will head to Amazon and search for the same product.

Why? Because Amazon is known for its competitive pricing, speed-of-light shipping, and reliable customer service.

If consumers, especially those who are Amazon Prime members, can find the product they are looking for on Amazon, they are much more likely to make a purchase there than with other online retailers.

2. 2% of Echo owners have purchased a product via Alexa.

Since its release in 2015, more than 50 million Amazon Echos have been sold. But while Alexa, Echo’s voice-operated assistant, allows users to make purchases, check the current status of their Amazon orders and suggest products using nothing but their voice, very few consumers are actually making purchases this way.

Just 2%, or around 1 million, of Echo owners have actually made an Amazon purchase through their smart speaker.

It seems that while Alexa’s voice-activated functionality undoubtedly simplifies the shopping process, consumers still like to see products and view their shopping carts before following through with a purchase.

Amazon: Everything to Everybody

As the nation’s largest online marketplace, Amazon has a nearly endless variety of products to choose from.

Every day, customers search for and sift through millions of products in search of the one that will meet their needs. As Amazon’s product offering continues to grow, let’s explore how this is affecting sellers, both on- and off-line.

3. Amazon sells more than 12 million products.

“Our vision is to be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.” This is Amazon’s mission statement.

As part of its mission to help customers “discover anything they might want to buy online,” it is crucial for Amazon to sell as many different products as possible, across as many industries as possible.

In its quest to be all things to all people, Amazon has built an unbelievable catalog of more than 12 million products, books, media, wine, and services.

If you expand this to Amazon Marketplace sellers, as well, the number is closer to more than 350 million products.

This is great for Amazon but is also quite daunting for sellers. On a platform that is endlessly seeking to increase its product offerings, the competitive climate is at an all-time high.

4. Amazon sells over 1.1 million home improvement products.

For some time, the home improvement industry was believed to be immune to the dreaded “Amazon Effect.”

The spontaneous nature of many home improvement projects and comfort of having a professional help you pinpoint the perfect product continued to drive shoppers to major brick-and-mortar stores like Home Depot and Lowe’s.

However, a recent report by Jumpshot shows that Amazon has more than 80% market share across the home improvement industry, and its growth continues to outpace everyone else in the category.

Home improvement sales are a clear indication that more and more shoppers are transitioning to ecommerce, even in industries previously thought to be dominated by brick-and-mortar stores.

Getting the Prime Treatment

When Amazon Prime first launched in 2005, members paid $79 per year for free 2-day shipping on eligible purchases.

Since then, the list of benefits for Amazon Prime members has grown tremendously, including perks like early access to lightning deals, free monthly e-books, unlimited video streaming and even discounts at brick-and-mortar Whole Foods stores.

As Amazon Prime offerings have grown, its membership has grown as well.

In fact, Amazon now has more active Prime members than it does non-Prime members.

Find out how Amazon Prime is growing and impacting both consumer behavior and sales.

5. 95 million people have Amazon Prime memberships in the US.

By the end of 2018, Amazon Prime memberships had reached a staggering total of 95 million in the US alone.

This is up from 85 million in 2017, and now accounts for 59% of Amazon’s total US customers.

These are customers who not only shop on Amazon, but pay a monthly fee for exclusive benefits and faster shipping.

With Amazon Prime, the platform has built a massive community of 95 million loyal Amazon shoppers.

By selling on Amazon, sellers are able to tap into this network of dedicated shoppers who are committed to making a purchase from the platform.

It is the kind of reach and access to loyal consumers that brands dream of.

6. $1.4K is spent by Amazon Prime members each year.

In 2018, Prime members spent an average of $1,400 on Amazon, whereas non-Prime members spent around $600.

That means Prime members have more than 2x the annual spend of non-Prime buyers.

If you think about it, this stat is not all that surprising. Prime members tend to be loyal Amazon shoppers, those that are already more likely to shop on Amazon on a regular basis.

But if you approach this from a psychological perspective, you can see an even more interesting reason why this stat may have come to be.

With an annual fee of more than $100 a year, many Amazon Prime members feel the need to justify their subscription.

Essentially, the more an Amazon Prime member shops on Amazon, the more they are getting out of their subscription and the less guilt they feel over the cost.

Whatever the reason, this stat is evidence of the importance to sellers of achieving Prime-eligible status.

Those who do so open themselves up to a pool of 95 million US shoppers who are much more ready to buy than the typical Amazon customer.

FBA for the W-I-N

Efficient shipping is a key component of any online business or marketplace.

Amazon has been aware of this since its inception and always hung its hat on its ability to quickly get orders to its customers.

As part of its effort to put shoppers first, Amazon continues to strive to create a better experience for its customers and get items to them even faster.

See how Amazon’s continued efforts to improve shipping impact the ways in which shoppers and sellers do business on the platform.

7. FBA gives sellers a 30-50% increase in sales.

Enrolling in FBA is shown to both increase the conversion rate of your SKUs and boost your sales.

A big part of this has to do with the Amazon Prime program.

As a general rule, online shoppers hate to pay for shipping.

Prime users receive free 2-day shipping on any Prime-eligible products, making them much more likely to buy products with that Prime check mark.

Another factor is the trust that Amazon has built up with its customers.

When a shopper sees that a product is “Shipped By Amazon” they are much more likely to purchase it than if the item was sold and shipped by a merchant they have never heard of.

The borrowed Amazon equity sellers receive through FBA is a massive advantage that cannot be overstated.

8. Amazon shipped over 5 billion items worldwide in 2017.

For most sellers, the biggest draw of FBA is that Amazon handles shipping – as well as any shipping-related customer service issues.

And for good reason. Amazon is the expert when it comes to shipping.

From its large number of nationwide warehouses to its extensive network of logistics partners and delivery drivers, Amazon has gone to great lengths to give customers the fastest and most reliable online shipping.

When it comes down to it, the average seller simply cannot match Amazon’s shipping capabilities. So why try?

Amazon has nearly perfected efficient, cost-effective shipping, and FBA gives sellers the opportunity to capitalize on that.

It cuts down on the time and resources required by sellers to handle their own shipments and orders get to customers faster. Customers are happy.

Their trust in Amazon is affirmed. And they have had a positive buying experience with the seller. Everyone wins.

Battle of the Brands

Amazon offers sellers two different ways to do business. Either as a first-party, wholesale seller or third-party, direct-to-consumer seller.

Over time, more and more businesses have opted to do business as third-party sellers.

As these third-party sellers start to take over Amazon, see how fewer wholesale and more direct-to-consumer sellers are impacting the platform.

9. More than 50% of all Amazon sales come from third-party sellers.

Third-party sellers continue to flock to Amazon, a trend that has seen upward growth for several years and does not seem to be slowing down anytime soon.

In fact, the percentage of third-party sellers on Amazon has been increasing steadily over the past 5 years, rising from 40% in 2013 to 53% at the end of 2018.

This is great news for Amazon, which brought in more than $9.3 billion in revenue from third-party sellers in the first quarter of 2018 alone thanks to FBA, commissions and other seller service fees. But what does this mean for sellers?

It means that more and more sellers are operating on Amazon as direct-to-consumer businesses, instead of handing the reins over to Amazon as first-party sellers.

This offers sellers greater control and ownership over their business but takes a toll as they struggle with poor seller service, a lack of customer data and an ever-changing marketplace.

10. 80% of sellers also sell on other platforms outside of Amazon.

No seller can overlook the incredible opportunity Amazon provides to reach a massive audience. For this reason, many sellers feel that an Amazon presence is crucial to the growth and prosperity of their business.

But it is not the only opportunity.

In fact, upwards of 80% of sellers look to other online platforms, including their own websites, to conduct ecommerce business.

The operational struggles for third-party sellers, as mentioned above, definitely account for part of the reason sellers are hesitant to limit their business solely to Amazon. But another, maybe even more important, factor is competition.

Yes, from other sellers, but also from Amazon itself.

As Amazon continues to launch more and more of its own private-label brands, third-party sellers are becoming increasingly concerned about competition from Amazon and more likely to seek out other ecommerce channels.

It is important to note that these sellers are not abandoning the platform – they are simply less likely to put all their eggs into one Amazon basket.

Executive Summary: What This Means for Amazon Sellers

Amazon is a dominating platform that is full of opportunities for sellers from just about every industry.

Here’s a recap of the major benefits we covered above:

  1. Amazon is one of the first places consumers go to compare products.
  2. Its catalog of products is ever-growing.
  3. The platform continues to steal market share from brick-and-mortar stores.
  4. Prime members are active and outspending other shoppers.
  5. Amazon offers opportunities for sellers to improve their shipping.

But Amazon is also quickly becoming a place where those looking for an easy way to make a passive income are no longer finding success.

Some of the most prosperous companies have established branded products that solve real problems or provide unique selling propositions that no one else has.

Conversions and sales now have to be bought and earned, not only by high-quality products but through more creative avenues.

Here’s what you can do to boost your Amazon business in 2020:

  1. Differentiate yourself from the competition by having something unique to offer, solving a problem, improving on an existing product, etc. Find that thing you do better or differently than other sellers and put it at the forefront of your listing.
  2. Work with an Amazon consultant to optimize your listings’ titles, bullet points, descriptions, Enhanced Brand Content and keyword banks to achieve greater conversions while optimizing PPC campaigns.
  3. Develop a brand, if you have not done so already. Get a trademark, build a website and establish a brand following and awareness, both on and off Amazon.
  4. Invest in marketing and promotion of your product on and off the platform. Be ready to spend real ad dollars to compete in an increasingly crowded and competitive marketplace.
  5. Invest in sophisticated seller tools, software and partnerships, like those offered by BigCommerce, to help you appear in front of customers and drive more conversions.

In the end, Amazon is like anything else in business.

It takes a well thought out strategy, creative marketing and a real investment of time, energy and resources to compete.

It is true that Amazon is no longer a quick way to make an easy buck. But for committed sellers, it can result in monumental sales and drive your business through the roof.

Источник: https://www.bigcommerce.com/blog/amazon-statistics/

Amazon Warns Sellers: Marketplace Could Shut Down If Congress Tries to Regulate It

Amazon has warned hundreds of thousands of its third-party sellers through direct email communications that it may be forced to shut down its online marketplace if Congress passes bills regulating the conduct of digital platforms, according to a seller advocacy group.

The Online Merchants Guild, a trade association representing thousands of digital marketplace sellers, says that the emails started going out to a core group of sellers who have worked in the past with Amazon’s public-policy team, and then progressed to “almost everyone.” The emails pushed sellers to register at an in-house website, supportsmallsellers.us, to “stay informed and involved on legislation that could impact your business.”

The website asks for emails and physical addresses from sellers, and says that signing up will “afford you opportunities to communicate directly with your elected officials.” With physical addresses, Amazon could target messages from potentially thousands of seller constituents directly to their own members of Congress. This amounts to building a large lobbying army out of its seller partners, by asserting that their livelihoods are at grave risk from the legislative effort.

More from David Dayen

“When a company like Amazon is allowed to occupy this dominant gatekeeper position, it opens them up to holding small businesses hostage and misinforming them,” said Sarah Miller, executive director of the American Economic Liberties Project, an anti-monopoly group. “It underscores the problem with Amazon’s market power in the first place.”

Amazon’s communications highlight a suite of bills introduced by a bipartisan group of House members in June that would, among other things, prohibit so-called “self-preferencing” on digital platforms, in which the platform’s own products are put forward ahead of rivals.

Amazon has been accused recently of copying competitor products and preferring their own in-house copycat brands in search results on their marketplace in India. Another recent investigation by The Markup showed that Amazon disproportionately gave the coveted featured merchant slot for a widely available good—known as the “Buy Box”—to its own products. Lawmakers this week accused Amazon of lying to Congress about self-preferencing.

“Sellers’ biggest fear is that one day the marketplace will be shut off.”

The congressional bills are intended to curtail these practices. While referencing them, the language in the emails, which is mirrored on the supportsmallsellers.us website, is relatively unequivocal about the third-party marketplace, known as Seller Central. “If enacted, these bills would jeopardize Amazon’s ability to operate a marketplace for sellers, potentially resulting in hundreds of thousands of American small and medium-sized businesses losing access to Amazon’s customers and services,” the website states.

Amazon has also made this claim publicly, with vice president Dharmesh Mehta telling Axios that “sellers may not be able to sell in our store if certain legislation is passed.” But communicating this threat directly to sellers in a bid to agitate them to contact lawmakers goes beyond making such claims in the media.

“We believe it’s something we have to take seriously,” said Matthew Colvin, chief operating officer of the Online Merchants Guild, in a press briefing on Wednesday. “Do we think Amazon would shut down Seller Central? We know that they have overtly threatened to do so. Whether they are doing that to get people to advocate on their behalf or whether it’s something they are actually considering, that’s something only Amazon can answer.”

Amazon has not responded to a request for comment.

AMAZON HAS ALREADY SENT updates to sellers who have signed up at supportsmallsellers.us. The first, sent last month, indicated that the company was working with Congress and listed some of its objectives. In the past week, a second email was sent, encouraging sellers to attend a webinar put on by the Connected Commerce Council, a trade group funded by Amazon and other digital platforms. Amazon did not respond when asked whether it discloses its funding of the Connected Commerce Council in communications to its sellers.

The Connected Commerce Council has asserted in a blog post that Congress’s proposed legislation, in particular the American Choice and Innovation Online Act, would force Amazon to stop selling “its own products” on the marketplace. This, the trade group says, would force Amazon to “either shut down its entire wholesale (aka ‘first-party’) retail operation, which is over 40% of its business, or divest or cease to operate its marketplace for independent sellers.”

Rep. Ken Buck (R-CO), one of the co-sponsors of the legislation, accused Amazon lobbyists of “attempting to gaslight” about the bill. He says that Amazon could still sell their own products on the website, so long as they didn’t engage in anti-competitive conduct.

“Amazon is threatening to boot small businesses off their platform if antitrust reform passes,” Buck tweeted. “It’s a sign of brazen retaliation for supporting bills that will help small businesses and innovation.”

This amounts to building a large lobbying army out of its seller partners, by asserting that their livelihoods are at grave risk from the legislative effort.

A recent Amazon “Small Business Empowerment Report” indicates that there were over 500,000 third-party sellers in the U.S. as of the end of August 2021. Third-party sellers represented 58 percent of all sales on the Amazon website in 2018, according to the company.

With those numbers, it’s unlikely that Amazon would simply shut down Seller Central. That would significantly reduce its inventory and weaken its claim to being the “Everything Store” that fulfills all retail needs.

But Paul Rafelson, executive director of the Online Merchants Guild, believes that Amazon is teeing up a legal strategy in response to the legislation (should it pass) that would allow it to remain in business, while consolidating power further over sellers.

The bills seek to regulate online platforms. But, Rafelson says, “Amazon is positioning itself to say, ‘We’re not a platform, we’re a store.’” This would be an inversion of Amazon’s traditional legal arguments that it is a marketplace, effectively renting space on its website to outside sellers. This has allowed Amazon to avoid responsibility for collecting sales tax on behalf of those sellers, and to avoid liability for malfunctioning products that harm customers.

Recent rulings in California that hold Amazon accountable for product liability, and changes to online sales tax law, make it more difficult for Amazon to keep up the legal argument. “Amazon has no reason now not to migrate to a model where they call third-party sellers vendors,” said Rafelson. He believes Amazon is “lining up for years of litigation where Amazon says that they’re not a marketplace,” and therefore not subject to marketplace restrictions.

According to the Online Merchants Guild, this would have devastating impacts for sellers, and subject them even more to Amazon’s control. First, selling their own generic products is sanctioned activity for stores like Costco or Walmart, and would become so for Amazon if its description shifts from “platform” to “store.” Second, if Amazon relabels itself a consignment store with sellers acting as vendors, it could get rid of the Buy Box and other practices that reinforce the claim that it operates as a marketplace. Like Walmart, it could squeeze sellers to offer the lowest possible price directly, rather than indirectly through incentives. And it could potentially continue to self-preference and make use of seller data.

Sellers already operate largely at the whim of Amazon. They must follow continually changing rules laid down by the company, and fend off dirty tricks from competitors that Amazon doesn’t really intervene to stop. They can have accounts suspended and inventory frozen based on Amazon’s discretionary reaction to customer complaints. It can take weeks to get reinstated. Sellers are bound by an arbitration agreement and cannot sue Amazon over disputes.

“Sellers’ biggest fear is that one day the marketplace will be shut off,” said Rafelson. “It happens all the time to our members.” The Online Merchants Guild says that the supportsmallsellers.us site plays into those fears. Colvin noted that members of the Guild are afraid to speak out about the situation. “Amazon could flip one switch and your business could be gone,” he said. “When you see Amazon making overt statements like this, you get scared.”

The Online Merchants Guild believes the definitions contained in the congressional bills make it too easy for Amazon to shift from a marketplace to a store. They prefer a “merchant bill of rights” model that establishes the rights and responsibilities of both merchants and website platforms in the digital marketplace. It would also establish remedies for violations of those rights. “The fact of the matter is that there is a way for [Amazon] to shut down their marketplace and continue to operate,” Colvin said. “We can’t support some of the proposed legislation if it results in consolidation of control.”

Miller, of the American Economic Liberties Project, agrees that Congress will “have to be extremely specific to prevent that sort of language manipulation in the current judicial environment.”

Other businesses with a large customer or contractor base have used this technique to enlist them into lobbying for the company’s preferred policies. Uber and Lyft drivers were coerced into formally supporting Proposition 22, a California measure that created a new class of employment, in order to sign in to drive for the companies, according to a driver lawsuit. Wielding similar power over its sellers, Amazon looks to be going the coercion route, too.

Источник: https://prospect.org/power/amazon-warns-sellers-marketplace-could-shut-down-if-congress-regulates/

Attorney General James Seeks Emergency Relief to Protect Rights and Safety of Amazon Workers

AG James Seeks Court-Appointed Monitor to Implement COVID-19 Safety Precautions at Staten Island Facility, Reinstatement of Employee Fired for Raising Safety Concerns to Management  

NEW YORK – In continuing her efforts to protect workers during the coronavirus disease 2019 (COVID-19) pandemic, New York Attorney General Letitia James today filed a motion to seek a preliminary injunction to force Amazon to immediately address health and safety concerns at its warehouses that are threatening workers. The motion requests that the court appoint a monitor to oversee implementation of public health and safety measures at an Amazon facility on Staten Island that employs more than 5,000 workers and order the company to offer interim reinstatement to Christian Smalls, who was fired after he complained about deficiencies in Amazon’s COVID-19 safety practices at the beginning of the pandemic. Attorney General James took the legal action today in response to Amazon’s rollback of its already inadequate public health measures, even as a new variant threatens to cause higher rates of transmission, illness, and death.  

“Amazon and its leadership banked billions of dollars during the COVID-19 pandemic, and as the crisis rages on, the health and concerns of the workers continue to be ignored,” said Attorney General James. “Amazon must guarantee a work environment that promotes safety, transparency, and respect for its hardworking employees, not one that further endangers them. We are filing this motion today to stop Amazon from continuing its practice of valuing profits over the health and wellbeing of its workers.” 

In February 2021, Attorney General James commenced her lawsuit against Amazon over its failures to provide adequate health and safety measures for employees at the company’s New York facilities, as well as the company's retaliatory actions against multiple employees amidst the COVID-19 pandemic. In the amended complaint, Attorney General James asserted that Amazon violated New York state Labor Law by failing to take reasonable measures to protect workers from the spread of COVID-19 and by unlawfully firing and disciplining employees who objected to Amazon’s unsafe work conditions. In October 2021, Justice Nancy Bannon denied Amazon’s motion to dismiss the lawsuit brought by Attorney General James. 

Attorney General James opened an investigation into Amazon in March 2020 following numerous complaints about the lack of precautions taken to protect employees in Amazon facilities as New York was ravaged by COVID-19. The investigation was later broadened to examine whether Amazon unlawfully fired or disciplined employees who reported these safety concerns. At the time of these complaints, New York City was the epicenter of the pandemic in the United States, and Staten Island had the highest per capita rate of COVID-19 diagnoses in New York City.   

Attorney General James' investigation uncovered evidence showing that Amazon’s health and safety response violated state law by not providing reasonable and adequate protection to employees. Specifically, Amazon had inadequate cleaning and disinfection protocols and used productivity monitoring practices that failed to permit employees to take necessary precautions to protect themselves from the risk of COVID-19 infection, among other things. Additionally, Amazon implemented an inadequate COVID-19 tracing program that failed to consistently identify workers who came into close contact with employees who tested positive for COVID-19.  

The motion, filed today in New York County State Supreme Court, seeks the appointment of a monitor to oversee the implementation of key safety and health measures at the JFK8 fulfillment center, including: 

  • Requiring Amazon to modify productivity monitoring policies to permit time for cleaning, hygiene, and social distancing, and communicate this to employees;
  • Requiring Amazon to adopt policies for adequate cleaning and disinfection after infected workers have been present in the facility; and
  • Requiring Amazon to institute proper COVID-19 contact tracing protocols, including identifying and notifying close contacts.

The evidence gathered through Attorney General James' investigation demonstrates that Amazon unlawfully fired and disciplined workers who reported their concerns about the company's compliance with these health and safety mandates, including Christian Smalls. Smalls raised concerns about Amazon’s response to the COVID-19 pandemic to Amazon managers, made public complaints about Amazon’s practices through the media, and submitted complaints to the Centers for Disease Control and Prevention. Amazon fired Smalls in March 2020 after he made these legally protected complaints. In today’s action, Attorney General James seeks a court order to have Christian Smalls reinstated to his prior position on an interim basis, pending the outcome of this litigation. 

“Amazon has demonstrated, over and over again, that it refuses to prioritize its employees' safety — and that is unacceptable,” said Stuart Appelbaum, president, Retail, Wholesale and Department Store Union (RWDSU). “Amazon workers have repeatedly reported their concerns about serious issues impacting their health and safety during the pandemic. But instead of addressing these concerns, Amazon has lashed out at those workers. This must stop. No worker should be subjected to unsafe conditions at work. And no worker should be retaliated against for standing up for their rights. Amazon must change its behavior; and it must be held accountable for its egregious safety record.”  

This case is being handled by Labor Bureau Deputy Bureau Chief Julie Ulmet; Civil Enforcement Section Chief Fiona Kaye; General Labor Section Chief Seth Kupferberg; and Assistant Attorneys General Jessica Agarwal, Roya Aghanori, Kristen Ferguson, Elizabeth Koo, Stephanie Milks, and Jeremy Pfetsch; with assistance from Social Justice Coordinator Francisca Montaña — all under the supervision of Labor Bureau Chief Karen Cacace. The Labor Bureau is a part of the Division for Social Justice, which is led by Chief Deputy Attorney General Meghan Faux, and is overseen by First Deputy Attorney General Jennifer Levy.   

Источник: https://ag.ny.gov/press-release/2021/attorney-general-james-seeks-emergency-relief-protect-rights-and-safety-amazon
Источник: https://www.primevideo.com/help
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